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To set up a Call queue, in the Groups admin center, expand, choose, and after that choose. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, pick the button to include a resource represent this Call line.

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Select the button next to the resource account you want to appoint to this Call queue. At the bottom of the pane, select the button. If you need to produce a resource account: Under, pick the button to include a resource represent this Call queue. On the pane, look for any set of letters to bring up the outcomes dropdown.

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On the pane: Key in a descriptive. Representatives see this name when a call is presented to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, select the button. On the pane, pick the button. Agents see the resource account name when they receive an incoming call.

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Assign outbound caller ID numbers for the representatives by specifying one or more resource accounts with a telephone number. Representatives can choose which outbound caller ID number to utilize with each outbound call they make. Within the Calls App, representatives can utilize their Call Line (CQ)/ Car Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you want to enable representatives to use for outgoing caller ID purposes. Select the button next to the resource account with an appointed contact number. Select the button at the bottom of the pane. If you do not have a resource account with an appointed contact number: Under, select the button to include a resource account.

Select the button at the bottom of the results. On the pane: Type in a descriptive. Representatives see this name when a call exists to them. Type in a descriptive for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you have actually created this new resource account for calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you enable them. Once you've selected a language, select the button at the bottom of the page. Define if you want to play a welcoming to callers when they get here in the line.

The uploaded recording can be no larger than 5 MB. If you select, the system checks out the text that you type (as much as 1000 characters) when the Call line addresses a call. Keep in mind When using Text to Speech, the text must be gone into in the language selected for the Call queue.

Groups offers default music to callers while they are on hold in a queue. The default music provided in Teams Call queues is complimentary of any royalties payable by your organization. If you wish to play a specific audio file, pick and publish an MP3, WAV, or WMA file. Note You are responsible for separately clearing and protecting all needed rights and consents to use any music or audio file with your Microsoft Teams service, which may include intellectual residential or commercial property and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all pertinent rights holders, which may include artists, stars, performers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other parties who own, control or accredit the music copyrights, sound impacts, audio and other copyright rights.

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Evaluation the requirements for adding agents to a Call queue. You can add up to 200 representatives via a Groups channel. You need to be a member of the group or the creator or owner of the channel to add a channel to the queue. To use a Groups channel to handle the line: Select the radio button and choose (overflow call answering service).

Select the channel that you wish to utilize (just standard channels are completely supported) and choose. The following clients are supported when using a Teams channel for Call lines: Microsoft Teams Windows client Microsoft Teams Mac client Keep in mind If you utilize this choice, it can use up to 24 hours for the Call queue to be fully operational.

You can amount to 20 representatives separately and up to 200 representatives through groups. If you wish to include specific users or groups to the line: Select the radio button. To to the queue: Select, look for the user, choose, and after that select. To to the queue: Select, search for the group, select, and then choose.

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Keep in mind New users added to a group can take up to 8 hours for their very first call to show up. If there are more than 200 members in the group, only the very first 200 members, in alphabetical order, will be included as agents to the Call queue. Crucial Known concern: Assigning personal channels to Call lines When using a private channel calls will be distributed to all members of the group even if the personal channel only has a subset of team members.

lowers the amount of time it takes for a caller to be linked to an agent after the representative accepts the call. For conference mode to work, agents in the Call line should utilize one of the following clients: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts need to be set to Groups, Just mode. Representatives who do not fulfill the requirements aren't included in the call routing list. We suggest making it possible for conference mode for your Call lines if your agents are using compatible customers (overflow virtual receptionist). Suggestion Setting to is the recommended setting. overflow call handling. Once you've chosen your call addressing alternatives, pick the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the queue from Skype for Service Server. Conference mode is required if Groups users require to consult/transfer calls with Call lines. Agents might hear the configured music on hold in queue for approximately 2 seconds when very first joining the call.

If you require to use Conference mode, choose,, or as the. If you require to utilize Attendant routing, set Conference mode to. Keep in mind If Compliance recording is made it possible for on the agents, the mix of and isn't supported. If you require to use, select,, or as the.

When using and when there are less contacts line than offered agents, just the very first 2 longest idle representatives will be provided with calls from the queue. When using, there may be times when an agent receives a call from the queue shortly after ending up being unavailable, or a short delay in receiving a call from the queue after ending up being offered.